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Revamping emerge


I remember going into Carbonear General Hospital before I moved to St. Anthony, and the department had been completely changed around.

Melissa Jenkins

It was one of the first in the province to have the new system that was supposed to improve wait times and triage patients quicker.

I was confused, because I had been there dozens of times before. You went into the Emergency door, turned left, went through another door and signed in.

But, during this visit, the door I used to use to sign in wasn’t accessible. There was no signage to indicate what was going on. But there were people through the door that leads to the clinic sat on chairs, waiting.

I went through that door instead. There was a piece of white paper with a message handwritten on it that said to sign in at the kiosk window. So I did.

It may have been a bit difficult to know where I was going after so long of a different process, but after that it was smooth sailing.

I was brought into triage in less than 10 minutes, and it was a substantially quicker visit than previous.

Some of you may remember me writing about my negative experience at the hospital in St. Anthony when I hurt my ankle.

The Charles S. Curtis Memorial Hospital had a confusing system for signing in, where to go and who to see. And it was a long wait to get triaged.

None of this was to the fault of the staff, it was the system and method that had been traditionally used over the years. It was no longer efficient.

I spent the three hours while waiting to see a doctor messaging a friend who was just trying to be helpful; being sooky, complaining and just wanting to go to sleep. To that friend, I apologize, but now you know why I acted that way.

But last week, the emergency room staff at the hospital launched a new method to go through the department.

Like all new things, there will be some hiccups and wrinkles. But this is something the staff has wanted.

I like to think my former column is responsible — to boost my ego a little bit — but I know I’m one of dozens of voices that spoke out about concerns they had with the department.

Hopefully I don’t have to head back to the emergency department any time soon for my own ailments, but time will tell if this new method is a little more smooth sailing than Carbonear’s transition. But I have high hopes.

— Melissa Jenkins is the editor of the Northern Pen. She is quite clumsy and tends to find herself in the emergency room a couple of times a year. She can be reached at Melissa.jenkins@tc.tc

Editor's note: I did visit the hospital, and experienced the system first hand. It seems to be working quite nicely. I was in and out in an hour.

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